Return Policy
Overview
Our 3-step process makes returning products easy — 30-day return window on eligible items. Some products may have different return requirements due to their nature (e.g., special order, electrical, or safety items). Please contact your branch or our customer service team for specifics on your purchase.
Return Window
Returns are accepted within 30 days of the original purchase date. Items must be in new, unused, and resaleable condition with original packaging when applicable.
How to Return
To initiate a return, contact your branch directly by phone or email, or reach out to our customer service team. We will provide return instructions and a Return Merchandise Authorization (RMA) if required. You may return items to any Allied location or follow the shipping instructions provided by our team.
Refunds & Exchanges
Refunds are processed to the original payment method once we receive and inspect the returned item. Processing typically takes 5–10 business days. Exchanges for a different size, model, or product are subject to availability. Contact your branch to arrange an exchange.
Return Shipping
If you ordered the wrong product, no longer need an item, or otherwise choose to return an item for reasons unrelated to an error on our part, you are responsible for all return shipping costs.
If we shipped you the wrong item, or if your item arrived damaged or defective, we will provide return shipping at no cost to you, provided the return is requested within 30 days of delivery.
Original shipping charges are non-refundable unless the return is the result of an error on our part.
Non-Returnable Items
Certain products may be designated as Non-Returnable or Special Order. These items are not eligible for our standard return process and cannot be returned or canceled once the order has been placed.
Any applicable manufacturer warranty will remain in effect. If you have questions about whether an item is eligible for return, please contact our customer service team before submitting your return request.
Questions?
For return questions or to start a return, please contact us or call your nearest branch.