Return Policy
Overview
Our 3-step process makes returning products easy — 30-day return window on eligible items. Some products may have different return requirements due to their nature (e.g., special order, electrical, or safety items). Please contact your branch or our customer service team for specifics on your purchase.
Return Window
Returns are accepted within 30 days of the original purchase date. Items must be in new, unused, and resaleable condition with original packaging when applicable. AlliedAdvantage+ members enjoy free return shipping on eligible items.
How to Return
To initiate a return, contact your branch directly by phone or email, or reach out to our customer service team. We will provide return instructions and a Return Merchandise Authorization (RMA) if required. You may return items to any Allied location or follow the shipping instructions provided by our team.
Refunds & Exchanges
Refunds are processed to the original payment method once we receive and inspect the returned item. Processing typically takes 5–10 business days. Exchanges for a different size, model, or product are subject to availability. Contact your branch to arrange an exchange.
Non-Returnable Items
Certain items may not be eligible for return, including special-order products, custom-cut materials, electrical items (once opened), and items marked as final sale. If you have questions about a specific product's return eligibility, please contact us before purchasing.
Questions?
For return questions or to start a return, please contact us or call your nearest branch.